As your Chilliwack RMT health care professionals, we are committed to helping you rehabilitate, restore and maintain optimal health and pain-free function of your body.
The benefits to you are reduced stress, pain relief from headaches, reduced pain from injuries or muscle tension, strengthened immune system, improved flexibility and circulation and improved general health and overall wellness.
Are you ready to do this together?
For your convenience, we accept most major insurance companies direct billing information for payment. If your treatments are partially covered on your plan, there may still be a user fee. We direct bill and treat active ICBC, RCMP and Veterans Affairs. A doctors referral is NOT needed unless required by your insurance company.
Hands down the best massage therapists I’ve gone to! Michelle & Nick LISTEN and treat accordingly…it’s amazing to benefit from their years of experience, expertise & techniques. I am thrilled & look forward to full recovery (& then maintenance) from these two! Thanks for setting up shop in Chilliwack!
Nick and Michelle are some of the nicest people I’ve met! Very professional and are great at what they do. The rest of the staff is very friendly as well. Great atmosphere! Been to a lot of massage therapists, but this by far is the best place I’ve gone.
Absolutely the best massage I’ve ever had! Loved the atmosphere, everyone’s attitude and the helpfulness of the owners and my massage therapist. I learnt so much today and can’t wait to go back next week. Thank you!!!!!
The atmosphere is perfect. Visually modern and calm, bright in the common areas, a relaxed dark in the massage rooms with twinkle lights in the ceiling. Staff are wonderful, friendly, professional. The best overall experience of any RMT I’ve been to.
At Reclaimed Massage Therapy, Health and Wellness we are committed to providing you with the best care available. This requires a little commitment from you as well. Upon filling out your Initial Intake forms we will require your acknowledgement of our Cancellation Policy and our Privacy of Information Policy. This gives us peace of mind, secures your appointment and protects our patients.
Come 10-15 mins early for your appointment in case we have any further questions about insurance or your booking.
Your time and our time is important. This time has been especially reserved for you, please respect our 24 hour cancellation policy.
Sit. Relax. Enjoy a moment or two in our lounge. Help yourself to a complimentary beverage. No need to rush back to reality.
Our preferred method of payment is debit, cash or e-transfer but we do accept all major credit cards (sorry no Amex) and direct billing.
Updated Covid 19 Clinic Procedures
Clinical Protocol Changes
Self Assessment Prior to Treatments
· You will be sent a Covid-19 Questionaire 24 hours prior to appointment time. Filling this out is mandatory.
· 24 hours prior please fill out the BC Covid-19 Symptom Self Assessment Tool: https://bc.thrive.health/covid19/en
· The therapist will use the BC COVID-19 Self-Assessment tool herself, daily and commits to canceling all appointments if symptoms appear.
· An appointment must be cancelled immediately if either the patient or the therapist presents with even mild symptoms including:
o Fever
o Cough
o Chills
o Shortness of breath
o Sore throat or pain with swallowing
o Stuffy or runny nose
o Loss of sense of smell
o Headache
o Muscle aches
o Fatigue
o Loss of appetite
· Physical distancing is not possible in the treatment room.
· Patients must confirm that they have not been in contact with anyone displaying illness, or signs and symptoms of Covid-19 within 14 days prior to their treatment.
· Patients must confirm that they have not left the British Columbia in the last 14 days.
· Patients with higher risk profiles and/or weakened immune systems should consider alternatives for care and postpone treatment.
o They will not be charged a cancellation fee if they cancel due to illness but please give us as much time as possible.
Upon Arrival
· Upon arrival patients must confirm that they have done a pre-screening and have no signs of Covid-19
· Masks may be requested by the therapist to be worn at all times within the clinic space.
· Please bring a mask with you if you have one. We can provide a disposable mask at cost ($2) if required.
· Immediately upon entering the clinic space the patient must wash their hands or use hand sanitizer.
Physical Distancing
· Only 4 patients/people are permitted in the clinic space at any given time. Patients must arrive unaccompanied.
· Please maintain a space of 2 meters (6 feet) distance in all clinic areas outside the treatment room.
· The fabric couches have been removed from the reception area, They may be replaced by vinyl-covered chairs that are separated by a minimum of 6ft
o Patients are not permitted to lounge in the clinic reception area before or after the treatment.
· Patients are required to wait in their vehicles until the therapists opens the clinic door. The door will be locked between appointments.
Within the Treatment Room
· It is not possible to maintain physical distancing while in the treatment room.
· Patients will be asked to keep all personal belongings within a plastic bin
o Patients will be asked to wash their hands upon entering the treatment room.
· Therapists will go through another Covid 19 Assessment with the patient and both parties will consent to treatment.
Post-Treatment
o Patients will be asked to wash their hands after the treatment within the treatment room.
Hand towels are available for the patient to use when opening the door. Please place them on the therapists table prior to exiting the treatment room.
· We prefer a credit card on file for payment or the tap option for POS.
· Receipts will be emailed, not printed.
Restroom for Patient Use
· Soap and fresh towels for drying will be available at all times.
· A laundry bin has been placed next to the restroom door so that patients may use a towel to open the door, and then discard of it before re-entering the clinic space.
Avoid Face Touching
· Tissue will be available throughout the clinic; patients and the therapist may use tissue to address an itch and/or touch the face for any other reason.
· The therapist will wear a mask upon request by the patient. If a therapist cannot wear a mask upon request then the appointment will be rescheduled to a later date.
· Patients are required to wear face masks that cover both the nose and mouth at all times within the clinic space.
Enhanced Cleaning
· At the therapists discretion, they may shorten treatments by 10 mins to account for extra cleaning/administration time between treatments.
· Common areas will be cleaned and disinfected at least twice a day, including the restroom.
· All high touch surfaces will be cleaned and disinfected between patients, regardless of appearances
o No hydrotherapy supplies, thermophores, table warmers or covers will be used.
o Therapists will be required to initial a Covid cleaning checklist each day with specific cleaning duties performed in between patients. Therapists will file this daily to be available upon request.
· All linens, including blankets and pillow cases are single use only and will be laundered using high heat, detergent between each use.
Personal Protective Equipment
· The therapist will wear a face mask, upon request in the clinic.
· Patients are required to wear a facemask in the clinic at all time.
o If patients have their own fabric facemask, they are requested to bring it. If they do not have a fabric face mask, a single-use non-medial mask will be provided to them, at cost, at the time of their treatment.
