As your Chilliwack RMT health care professionals, we are committed to helping you rehabilitate, restore and maintain optimal health and pain-free function of your body.
The benefits to you are reduced stress, pain relief from headaches, reduced pain from injuries or muscle tension, strengthened immune system, improved flexibility and circulation and improved general health and overall wellness.
Are you ready to do this together?
For your convenience, we accept most major insurance companies direct billing information for payment. If your treatments are partially covered on your plan, there may still be a user fee. We direct bill and treat active ICBC, RCMP and Veterans Affairs. A doctors referral is NOT needed unless required by your insurance company.
Hands down the best massage therapists I’ve gone to! Michelle & Nick LISTEN and treat accordingly…it’s amazing to benefit from their years of experience, expertise & techniques. I am thrilled & look forward to full recovery (& then maintenance) from these two! Thanks for setting up shop in Chilliwack!
Nick and Michelle are some of the nicest people I’ve met! Very professional and are great at what they do. The rest of the staff is very friendly as well. Great atmosphere! Been to a lot of massage therapists, but this by far is the best place I’ve gone.
Absolutely the best massage I’ve ever had! Loved the atmosphere, everyone’s attitude and the helpfulness of the owners and my massage therapist. I learnt so much today and can’t wait to go back next week. Thank you!!!!!
The atmosphere is perfect. Visually modern and calm, bright in the common areas, a relaxed dark in the massage rooms with twinkle lights in the ceiling. Staff are wonderful, friendly, professional. The best overall experience of any RMT I’ve been to.
At Reclaimed Massage Therapy, Health and Wellness we are committed to providing you with the best care available. This requires a little commitment from you as well. Upon filling out your Initial Intake forms we will require your acknowledgement of our Cancellation Policy and our Privacy of Information Policy. This gives us peace of mind, secures your appointment and protects our patients.
Come 10-15 mins early for your appointment in case we have any further questions about insurance or your booking.
Your time and our time is important. This time has been especially reserved for you, please respect our 24 hour cancellation policy.
Sit. Relax. Enjoy a moment or two in our lounge. Help yourself to a complimentary beverage. No need to rush back to reality.
Our preferred method of payment is debit, cash or e-transfer but we do accept all major credit cards (sorry no Amex) and direct billing.
Clinic Protocol Changes
You will be sent a Communicable Disease Survey 24 hours prior to appointment time. Filling this out is mandatory.
An appointment must be cancelled immediately if either the patient or the therapist presents with symptoms
Physical distancing is not possible in the treatment room.
Upon Arrival
Masks are recommended but not required. Please discuss with your therapist.
Please bring a mask if you require one. We can provide a disposable mask at cost ($2).
Immediately upon entering the clinic space the patient must wash their hands or use hand sanitizer.
Physical Distancing
Please maintain a space of 2 meters (6 feet) distance in all clinic areas outside the treatment room.
Patients are not permitted to lounge in the clinic reception area before or after the treatment.
Patients are required to wait in their vehicles until the therapists opens the clinic door. The door will be locked between appointments.
Within the Treatment Room
Patients will be asked to wash their hands upon entering the treatment room.
Post-Treatment
Patients will be asked to wash their hands after the treatment within the treatment room.
We prefer a credit card on file for payment or the tap option for POS.
Avoid Face Touching
Tissue will be available throughout the clinic; patients and the therapist may use tissue to address an itch and/or touch the face for any other reason.
The therapist will wear a mask upon request by the patient. If a therapist cannot wear a mask upon request then the appointment will be rescheduled to a later date.
Enhanced Cleaning
At the therapists discretion, they may shorten treatments by 10 mins to account for extra cleaning/administration time between treatments.
All high touch surfaces will be cleaned and disinfected between patients, regardless of appearances
Personal Protective Equipment
It is recommended to continue to wear masks indoors.
Check in Online when you arrive for your appointment
Cancellation Reminder: 48 hours notice is required for appointment changes or cancellations. Less than 48 hours will be charged a fee of 50% the cost of the treatment to the credit card on file. Less than 24 hours notice or missing an appointment will result in the full cost of the treatment being charged to the credit card on file.
